Frequently Asked Questions

What is required for my first visit?

After your appointment has been scheduled, you will receive a new patient packet. Please complete these forms and bring them with you to your first visit. Please arrive at least 30 minutes prior to your scheduled appointment. If you did not receive them, click here to download or print. A driver’s license or photo ID, insurance card, and any insurance deductible will be required at the visit.

What are my responsibilities?

Your insurance card should list many of your responsibilities. Read both the front and back.

How do I answer questions regarding my coverage?

Check your policy manual, your personnel department at work, your retirement benefits department, or the phone number listed on your insurance card.

What is a referral?

Some HMOs and “Managed Care” policies require either a written or an electronic insurance referral to see a specialist, PRIOR to your appointment. This request must be authorized by your primary care physician or personal care physician (PCP) and the referral must be verified by our practice before your visit.

Do I need a referral?

Check with your insurance company to determine if a referral is required prior to a visit.

How do I get my referral?

Contact your primary care physician and request an insurance referral. Tell them what insurance you have, and the name of the doctor you will be seeing. Your own PCP may have certain policies regarding referrals. Please contact him/ her for specifics.

Do I need a new referral if my specialist refers me to another specialist?

Yes. Before making an appointment with a specialist, call your primary care physician.

If I was seen in the hospital, do I need a referral to the office for a follow-up appointment?

Yes. You will need to have a referral from your PCP.